Privacy Policy

Last updated:

This privacy policy explains how Faunaearther collects and uses personal information when you visit our website or contact us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR) where applicable.

1. Data Controller

Faunaearther
279 High St, Northallerton DL7 8DW, United Kingdom
Email: support@faunaearther.click
Phone: +44 1609 779927
Website: https://faunaearther.click

For data protection enquiries, please use the contact details above. We are not required to appoint a Data Protection Officer for our current activities, but you may direct all privacy-related questions to the same contact address.

2. What Data We Collect

We may collect the following categories of personal data when you interact with our website:

  • Identity and contact data: Name, email address, and message content submitted through the contact form
  • Technical data: IP address, browser type, operating system, device information, and approximate location derived from IP
  • Usage data: Pages visited, time spent on pages, referring URLs, and interaction with site features
  • Cookie and consent data: Records of your cookie choices stored locally in your browser, as described in our Cookie Policy

We do not intentionally collect special category data (such as health information) through the contact form. Please avoid sharing sensitive medical details in your message unless necessary; if you do, we will process it only to respond to your enquiry and in line with this policy.

3. How We Use Your Data and Legal Bases

Under UK GDPR, we rely on the following lawful bases:

  • Contact form enquiries: To respond to your messages and maintain correspondence records. Legal basis: consent (Article 6(1)(a) UK GDPR), given when you tick the consent box on the form.
  • Website operation and security: To deliver pages, prevent abuse, and keep the site secure. Legal basis: legitimate interests (Article 6(1)(f) UK GDPR) in operating a safe website.
  • Analytics: To understand how visitors use the website and improve content. Legal basis: consent (Article 6(1)(a) UK GDPR), only where you have agreed to analytics cookies under PECR.
  • Marketing and advertising measurement: To measure campaign performance where relevant. Legal basis: consent (Article 6(1)(a) UK GDPR), only where you have agreed to marketing cookies under PECR.
  • Legal compliance: Where we must retain or disclose data to comply with UK law. Legal basis: legal obligation (Article 6(1)(c) UK GDPR).

We do not use your personal data for solely automated decision-making or profiling that produces legal or similarly significant effects.

4. Marketing Communications

We do not send marketing emails solely because you submitted the contact form. If we contact you by email in response to an enquiry, that communication relates to your request. Any future promotional messages, if introduced, would be sent only where permitted by PECR (for example, with your consent or an existing customer relationship and a clear opt-out in every message).

5. Data Retention

We keep personal data only for as long as necessary for the purposes described above:

  • Contact form submissions: Up to 12 months after your enquiry is resolved, unless a longer period is required for legal or dispute purposes
  • Analytics data: Up to 26 months where analytics cookies are enabled, in line with common industry practice
  • Cookie consent records: Stored in your browser until you clear site data or change your choices, as explained in our Cookie Policy

6. Data Sharing and Processors

We do not sell your personal data. We may share data with:

  • Hosting and IT service providers who process data on our behalf under written contracts (UK GDPR Article 28)
  • Analytics or advertising partners, only where you have given the relevant cookie consent
  • Professional advisers or regulators where required by law or to protect our legal rights

We require processors to protect your data and use it only for the services they provide to us.

7. International Transfers

We aim to store and process data within the United Kingdom. If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, UK Addendum to EU Standard Contractual Clauses, or an adequacy regulation recognised by the UK government.

8. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure in certain circumstances
  • Request restriction of processing in certain circumstances
  • Request data portability where processing is based on consent or contract and carried out by automated means
  • Object to processing based on legitimate interests, including direct marketing
  • Withdraw consent at any time, where processing is based on consent, without affecting prior lawful processing

To exercise these rights, contact us at support@faunaearther.click. We will respond within one calendar month, which may be extended by a further two months for complex requests as permitted by law. We may need to verify your identity before responding.

There is normally no fee for exercising your rights. If your request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse the request as allowed by UK GDPR.

9. Children

Our website is intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18 without parental consent. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Data Security

We implement appropriate technical and organisational measures, including encrypted transmission (HTTPS), access controls, and secure hosting. No online transmission is completely secure; you provide information at your own risk, though we work to protect it in line with UK GDPR requirements.

11. Complaints to the ICO

If you are unhappy with how we handle your data, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority: ico.org.uk/make-a-complaint, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or by calling 0303 123 1113.

12. Related Policies

For information about cookies and similar technologies, see our Cookie Policy. For website use conditions, see our Terms of Use.

13. Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. The current version will always be published on this page with a revised "Last updated" date. Material changes will be highlighted where appropriate.